These terms of use (“Terms”) govern your access to and use of the website operated by NDC Certification Bureau Ltd (“NDC”, “we”, “us”, “our”), together with any content, accounts, services, and online purchases available through it (the “Website”). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

1. About us
The Website is operated by NDC Certification Bureau Ltd.

Registered address: 21a Market Place, Warminster, United Kingdom, BA12 9AY Company number: 15769297
Contact: info@ndccertification.org
2. Using the Website
You agree to use the Website only for lawful purposes and in accordance with these Terms and our Acceptable Use Policy (below). You must not use the Website in any way that breaches any applicable local, national, or international law or regulation, or that is fraudulent or harmful.

We may update, suspend, withdraw, or restrict the availability of all or part of the Website for business or operational reasons. We will try to give reasonable notice of any major change but are not obliged to.

3. Accounts and registration
To access certain features you may need to create an account. When you do, you agree that:

the information you provide is accurate, current, and complete;
you will keep your account details up to date;
you are responsible for keeping your login credentials confidential and for all activity under your account;
you will notify us immediately of any unauthorised use or security breach.
We may suspend or terminate your account if we reasonably believe you have breached these Terms, the Acceptable Use Policy, or any applicable law. You may close your account at any time by contacting us.

4. Purchases, payments, and pricing
Where the Website allows you to purchase services or products:

All orders are an offer to buy, which we may accept or decline. A contract is formed only when we confirm acceptance.
Prices are shown at the point of order and may be exclusive or inclusive of tax depending on your location; applicable taxes and duties will be shown or notified before you complete your purchase.
Payments are processed by third-party payment providers. We do not store full card details; payment is subject to the provider’s own terms and security measures.
We take reasonable care to ensure prices and descriptions are accurate, but if we discover a material error we may cancel the affected order and refund any sum paid.
Cancellation and refunds. Your statutory cancellation and refund rights depend on your location and the nature of what you purchase:

Consumers in the UK and EU may have a statutory right to cancel certain contracts within a cooling-off period (for example, 14 days under UK Consumer Contracts Regulations / EU Consumer Rights Directive). This right may not apply to services that have been fully performed with your consent, or to bespoke/professional services already begun.
Business customers are subject to the cancellation and refund terms in the applicable service agreement.
Our full refund and cancellation terms are set out in [link to refund policy / service agreement].

5. Certification services
Information on the Website about certification, audit, and assessment services is provided for general guidance. The provision of certification services is governed by a separate certification agreement and the applicable accreditation scheme rules, which take precedence over the Website content. Nothing on the Website constitutes a guarantee that any application for certification will be successful.

6. Intellectual property
All intellectual property rights in the Website and its content (including text, graphics, logos, certification marks, and software) are owned by or licensed to NDC. You may view and print content for your own internal or personal use only. You must not copy, reproduce, republish, or exploit any content for commercial purposes without our prior written permission.

Our certification marks and logos may only be used by certified clients strictly in accordance with the rules of the relevant certification scheme and any licence we grant. Misuse of certification marks is taken seriously and may result in legal action and withdrawal of certification.

7. Linking and third-party content
The Website may contain links to third-party websites and resources. These are provided for convenience only; we do not control and are not responsible for their content, products, or privacy practices. You may link to our homepage in a fair and legal way that does not damage our reputation, but you must not frame our Website or imply any endorsement without our consent.

8. Privacy and cookies
Your use of the Website is also governed by our [Privacy Policy] and [Cookie Policy], which explain how we collect and use personal data in accordance with the UK GDPR, the Data Protection Act 2018, and applicable international data protection laws.

9. Availability and disclaimers
We provide the Website on an “as is” and “as available” basis. While we work to keep the Website secure and available — supported by our information security management system aligned to ISO/IEC 27001:2022 — we do not guarantee that it will be uninterrupted, error-free, or free of viruses or other harmful components. You are responsible for configuring your own technology and using your own virus protection.

10. Our liability
Nothing in these Terms limits or excludes our liability where it would be unlawful to do so — including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

Subject to that:

We exclude all implied warranties and conditions to the fullest extent permitted by law.
We are not liable for any loss of profit, loss of business, business interruption, or loss of data, or for any indirect or consequential loss.
Where you are a consumer, these Terms do not affect your statutory rights, and our liability is limited to losses that were reasonably foreseeable.
Where you are a business, our total liability arising out of or in connection with the Website is limited to [£ amount / the amount you paid us, if any].
11. Indemnity (business users)
If you are a business user, you agree to indemnify us against any losses, liabilities, and reasonable costs arising from your breach of these Terms or your misuse of the Website.

12. Suspension and termination
We may suspend or end your access to the Website if you materially breach these Terms or the Acceptable Use Policy. The provisions that by their nature should survive termination (including intellectual property, liability, and governing law) will continue to apply.

13. Governing law and jurisdiction
These Terms and any dispute arising from them are governed by the laws of England and Wales.

If you are a consumer, you benefit from the mandatory consumer-protection laws of your country of residence, and you may bring proceedings in your local courts; nothing here removes those rights.
If you are a business, the courts of England and Wales have exclusive jurisdiction.
14. Changes to these Terms
We may revise these Terms from time to time. The version in force is the one published on the Website at the time you use it, with the effective date shown above. Significant changes will be notified where reasonably practicable.

15. Contact
Questions about these Terms can be sent to [email] or [postal address].

Acceptable Use Policy
This Acceptable Use Policy (“AUP”) sets out the standards that apply when you use the Website. It forms part of the Website Terms of Use.

You must not:

use the Website in any way that breaches applicable local, national, or international law or regulation;
use the Website fraudulently or for any unlawful or harmful purpose;
transmit any material that is defamatory, obscene, offensive, hateful, or otherwise objectionable;
transmit any unsolicited or unauthorised advertising (spam);
knowingly transmit any data or material containing viruses, malware, or other harmful code;
attempt to gain unauthorised access to the Website, the server on which it is stored, or any connected server, computer, or database;
attack the Website via a denial-of-service or distributed denial-of-service attack;
scrape, harvest, or systematically extract data from the Website without our consent;
misuse, copy, or misrepresent our certification marks or those of any certified client.
Consequences of breach. Failure to comply with this AUP is a material breach of the Terms and may result in suspension or termination of access, removal of your content, disclosure to law enforcement where required, and legal action.