Resilience / Service / Responsibility
ISO 20000 IT Service Management Course
ISO 20000 IT Service Management Course requirements and overview
This ISO 20000 training course gives it service managers and itsm teams a practical route into align your IT services with business needs and international best practices. Delegates work through itil alignment, service catalogue design and service level management, with clear tutor-led guidance, usable workplace examples and flexible delivery options for IT, operational resilience, service management and governance teams.
Course outline
Module 1: ISO 20000 context and purpose
Understand how IT service management, service levels, service catalogues and business-aligned IT delivery connects to day-to-day work, certification expectations and business risk.
Module 2: Foundation learning route
Build confidence in core terminology, management system structure and practical next steps, using examples that suit it service managers and itsm teams.
Module 3: ITIL alignment
Apply itil alignment to realistic workplace situations so delegates leave with practical points they can use immediately.
Module 4: Service catalogue design
Apply service catalogue design to realistic workplace situations so delegates leave with practical points they can use immediately.
Module 5: Service level management
Apply service level management to realistic workplace situations so delegates leave with practical points they can use immediately.
Delivery methods
1 day · Foundation level · available through onsite, hybrid and online delivery. Pricing starts from £35, with options for individuals, teams and workplace delivery where available.
Delivered for up to 10 delegates
Blended delivery for teams
Remote delivery for individuals
What you will learn in this ISO 20000 IT Service Management
Who should attend
This course is suited to it service managers and itsm teams working across IT, operational resilience, service management and governance teams. It is built for delegates who need clear, practical guidance on IT service management, service levels, service catalogues and business-aligned IT delivery without unnecessary jargon.
Accreditation and certification
The course is delivered by experienced NDC trainers and supports practical competence in the relevant subject area. Delegates receive confirmation of completion and can use the learning to support internal competence, audit readiness and management system improvement.
Continue your ISO route
Use these routes to compare the course with the wider certification path and related training options.
Frequently asked questions
What is ISO 20000?
ISO 20000 covers IT service management, service levels, service catalogues and business-aligned IT delivery. This course explains the terminology, responsibilities and practical steps delegates need to understand before applying it inside a UK organisation.
Who should attend the ISO 20000 IT Service Management course?
This course is designed for it service managers and itsm teams and teams working across IT, operational resilience, service management and governance teams.
How long is the ISO 20000 IT Service Management course?
The course runs for 1 day. Delivery is available through onsite, hybrid and online formats, depending on the needs of the delegate or organisation.
What does the ISO 20000 IT Service Management course cover?
The course covers itil alignment, service catalogue design and service level management and gives delegates a practical understanding of IT service management, service levels, service catalogues and business-aligned IT delivery.
Is the ISO 20000 IT Service Management course accredited?
The course is delivered by experienced NDC trainers and supports practical competence in the relevant subject area. Delegates receive confirmation of completion and can use the learning to support internal competence, audit readiness and management system improvement.
How much does the ISO 20000 IT Service Management course cost?
Pricing starts from £35. Exact pricing depends on the delivery format selected and whether the course is booked for an individual or a team.
Can NDC deliver ISO 20000 IT Service Management training for a team?
Yes. NDC can deliver this course for teams using onsite, hybrid or online formats where available.
