ISO 20000-1 audit
A ISO 20000-1 audit checks whether the management system is implemented, controlled, evidenced and continually improved.
What a ISO 20000-1 audit checks.
Auditors review responsibilities, controls, documented information, records, internal audits, corrective actions and management review outputs for it service management.
- Process ownership and controls
- Documented information and records
- Performance monitoring
- Internal audit and corrective action
- Management review and continual improvement
Prepare evidence before the audit.
A good audit is easier when responsibilities are clear and evidence is easy to find. ISOcomply365 can help teams organise records and actions before external assessment.