ISO 20000-1 checklist
Use this ISO 20000-1 checklist to review management system controls, records, internal audits, actions and improvement evidence.
Core ISO 20000-1 readiness checks.
Use this checklist as a practical prompt before speaking to NDC or preparing for an audit. It is not a substitute for the official standard, but it helps identify common readiness gaps.
- Policy and responsibilities are defined
- Risks, opportunities and objectives are reviewed
- Key controls are documented and used
- Evidence and records are controlled
- Internal audits are planned and recorded
- Corrective actions are tracked to completion
- Management reviews use evidence to drive improvement